Refund policy

RETURNS AND REFUNDS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To start a return, you can contact us at help@sorevna.com. Please note that returns will need to be sent to the following address: 

Sorevna
577 Chestnut Ridge Rd. 
Woodcliff Lake, NJ 07677

You can always contact us for any return question at help@sorevna.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.